Frequently Asked Questions

General Questions

Simply visit the order page to book a cleaning and as you provide information about your property and schedule, your quote will dynamically adjust.
No, you’re only charged based on the amount of time your cleaner was actually at your property working. If they finish early, you aren’t charged the full amount quoted.
Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.
Cleaning supplies are included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

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